Our commitment to your privacy
JLM Works Pty Ltd (ABN ) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
JLM Works Pty Ltd is a trade and building works company based in Melbourne VIC. You can contact us about any privacy matter by emailing ceo@jlmworksau.space.
What personal information we collect
We only collect personal information that is reasonably necessary for our business functions and activities. This may include:
- Your name and contact details, such as your email address and suburb or property location;
- Details of the services you enquire about or engage us to perform;
- Site access information or project requirements you choose to share with us;
- Records of communications between you and our team, including quotes issued and correspondence received;
- Billing and payment information where relevant to work we perform for you.
We do not collect sensitive information (such as health information) unless it is necessary, relevant and you have given consent.
How we collect your information
We collect personal information directly from you whenever possible, including when you:
- Submit an enquiry or quote request through our website;
- Email us at ceo@jlmworksau.space;
- Speak with our team about a project or proposed works;
- Engage us to carry out trade and building works at your property.
We may also collect limited technical information when you visit our website, such as browser type and pages viewed, to help us improve how the site works.
Why we use your information
We use personal information to:
- Respond to enquiries and prepare quotations;
- Plan, schedule and carry out trade and building works;
- Communicate with you about projects, timelines and site access;
- Issue invoices and manage payments;
- Meet our legal, taxation and record-keeping obligations;
- Improve our services and customer experience.
Disclosure of your information
We do not sell or rent your personal information. We may disclose it only where necessary, for example to:
- Subcontractors or suppliers engaged to assist with your project;
- Professional advisers such as accountants or insurers;
- Service providers who host our email or website systems, where those providers process information on our behalf;
- Regulatory bodies or authorities where required or authorised by law.
Overseas disclosure
Some of our service providers or their systems may be located outside Australia. Where this occurs, we take reasonable steps to ensure that any overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles.
Security of your information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. Information is stored on secured systems and access is limited to personnel who need it to perform their duties. When information is no longer required, we take reasonable steps to destroy or de-identify it.
Access and correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, email ceo@jlmworksau.space. We will respond within a reasonable period and may need to verify your identity before releasing information.
Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at ceo@jlmworksau.space with details of your concern. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Notifiable Data Breaches
If an eligible data breach occurs, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including assessing the breach and notifying affected individuals and the OAIC where required.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page.
Contact us
For any questions about this Privacy Policy or how we handle your personal information, please email ceo@jlmworksau.space.
Last updated: 2025