Terms of Service
Last updated: these terms apply to all services provided by JLM Works Pty Ltd (ABN ) throughout Melbourne VIC and greater Victoria.
1. Agreement to these terms
By engaging JLM Works Pty Ltd (“we”, “us”, “our”), accepting a written quote, or allowing work to commence on your property, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please contact us before work begins so we can address your concerns.
2. Who we are
JLM Works Pty Ltd (ABN ) is a trade and building works business operating from Melbourne VIC, providing services such as carpentry, renovations, repairs, maintenance and general building works. References in these terms to “the services” mean the specific works described in a written quote, scope of works or work order accepted by you.
3. Quotes and estimates
- Quotations issued by us are valid for 30 days from the date of issue unless otherwise stated in writing.
- Quotes are based on the information and site conditions known to us at the time of inspection. Where access, hidden defects, asbestos, termite damage or other concealed conditions are discovered, we will advise you of any required variation before proceeding.
- Estimates provided without a site inspection are indicative only and are not a fixed price.
- Acceptance of a quote may be confirmed in writing or by email to ceo@jlmworksau.space.
4. Payment terms
- Unless otherwise agreed in writing, a deposit may be required before commencement of works. Progress payments may be required at agreed stages for larger projects.
- Invoices are payable within 14 days of issue unless another arrangement is recorded in writing.
- We do not request deposits or progress payments that breach the maximum deposit and payment limits that apply to domestic building work under Victorian law.
- Overdue amounts may accrue interest and reasonable recovery costs. Where a debt is referred to a collection agency, applicable collection costs may be added.
5. Variations to the scope of works
Any change to the agreed scope, materials or finishes must be requested in writing and confirmed by us in a written variation. Variations may affect the price and completion date, and no variation work will proceed until both parties have agreed the change in writing.
6. Your obligations
- You must provide safe, reasonable access to the worksite during agreed working hours.
- You must ensure the site is free of hazards, that pets and children are kept clear of work areas, and that furniture, belongings and utilities are made available as required.
- You are responsible for obtaining any permits, strata or body corporate approvals required for the works, unless we have agreed in writing to handle a particular approval on your behalf.
- You must tell us before works commence about any known hazards, including asbestos or structural defects.
7. Workmanship and materials
We perform all works with due care and skill, by appropriately qualified or supervised tradespeople, and in accordance with the relevant Australian Standards and the National Construction Code. Materials supplied by us are fit for their intended purpose and sourced from reputable suppliers. Where you supply materials or appliances, our warranty covers our labour only, not the supplied items.
8. Australian Consumer Law guarantees
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy applied under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”) or under the Australian Consumer Law and Fair Trading Act 2012 (Vic). Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be supplied with due care and skill, will be fit for purpose, and will be supplied within a reasonable time.
If our services fail to meet a consumer guarantee, you may be entitled to a remedy, including re-supply of the services or payment of the cost of having the services re-supplied, as applicable under the Australian Consumer Law.
9. Limitation of liability
To the extent permitted by law, our liability arising from the supply of services is limited, at our option, to the re-supply of the services or the payment of the cost of having the services re-supplied. We are not liable for indirect or consequential loss, including loss of profit or use of the property, except where such liability cannot be excluded by law. Nothing in this clause limits liability for conduct that cannot be limited under the Australian Consumer Law, including liability for death or personal injury caused by negligence.
10. Delays and unforeseen circumstances
Whilst we make every reasonable effort to complete works on schedule, completion dates may be affected by weather, supplier delays, permit processing, site access issues, variations or other events beyond our reasonable control. Where a delay occurs, we will notify you as soon as practicable and agree a revised timeline in good faith.
11. Cancellation
If you cancel works after a deposit has been paid, we may retain an amount reasonably reflecting work already performed, materials already purchased or reserved, and any loss of trade time, provided such retention is not disproportionate. We will account for any remainder within 14 days of cancellation.
12. Site safety and existing structures
We maintain a safe worksite during our attendance. Existing structures, finishes and services (including wiring, plumbing and underground utilities) are assumed to be in sound condition unless disclosed to us. Damage caused to hidden or unidentified services, or to structures compromised before our attendance, is not our responsibility to the extent permitted by law.
13. Intellectual property
All drawings, schedules, scopes of works and documentation prepared by us remain our property. You are granted a licence to use these documents for the purpose of the quoted project only. Payment to third-party designers or consultants for their documents is your responsibility unless otherwise agreed.
14. Privacy
We handle your personal information in accordance with our Privacy Policy. By engaging our services, you consent to us collecting and using your contact details and project information for the purposes of quoting, performing and administering the works.
15. Dispute resolution
If a dispute arises, we ask that you first contact us in writing so we may attempt to resolve the matter in good faith through discussion and, where appropriate, inspection of the works. Building disputes in Victoria may also be referred to Consumer Affairs Victoria and, where necessary, to the Victorian Civil and Administrative Tribunal (VCAT) for resolution.
16. Governing law
These terms are governed by the laws of Victoria, Australia, and the parties submit to the jurisdiction of the courts and tribunals of that State.
17. Changes to these terms
We may update these Terms of Service from time to time. The version published on this website at the time you accept a quote or engage our services will apply to that engagement, unless a signed contract between us states otherwise.
18. Contact
Questions about these terms can be directed to:
JLM Works Pty Ltd (ABN )
Melbourne VIC
Email: ceo@jlmworksau.space